To redesign services, local government leaders need to cross boundaries and engage stakeholders inside and outside the organization.

Three experienced managers offer their insights on encouraging a work culture built on trust by asking three questions that help guide managers in performing this important work.

Key items to consider in determining if your community can or should have telework options for personnel.

What’s a local government manager to do about promoting emotional health during COVID-19? Here are some recommendations:

PowerPoint presentation that accompanied the May 1 Webinar: Employment Law and COVID-19

A sampling of ideas that local governments have employed to keep employees engaged and involved during the pandemic.

Building a talent-centric workforce [PM Magazine, May 2020]

There is great uncertainty about when and how to act. Yet the leaders and followers must act anyway.