Describes qualities of more inclusive, informed, and influential meetings. Includes sidebars on the law and public hearings, values and public hearings, and emotions and conflicts in public hearings...

This article discusses some basic customer service techniques that have been tested in the public sector.

Every year, the mayor of Weston, Florida (49,000), invites the principals of every school in the city to a lunch with city government leaders.

This article provides tips for effective interviews with the media.