Event Info


Eastern Time (North America)



Event Details

Free ICMA Coaching Webinar | Recording available to registrants

In this webinar, we will unravel the keys to turning workplace challenges into opportunities for growth. Our experts will detail how to effectively manage and inspire better performance from difficult employees, explore techniques to identify the root causes of performance challenges, foster a positive work environment, and implement targeted interventions for improvement.

Whether you're an HR professional, manager, or team leader, this webinar will provide valuable insights on transforming workplace dynamics and cultivating a culture of collaboration and success.


  1. Identify tools to identify the cause of performance challenges.
  2. Understand ways to harvest a difficult employee’s top skills for the benefit of the team.
  3. Learn tactics to create a positive work environment that improves performance.


  • Teri Traaen, director of HR, Town of Prescott Valley, Arizona
  • LaShon Ross, deputy city manager, Plano, Texas
  • Beth Quindry, Shockey Consulting

Practices for Effective Local Government Management and Leadership[13] Human Resources Management and Workforce Engagement.

ICMA-CMs: Participation in free coaching webinars qualifies for ICMA-CM (Voluntary Credentialing Program) credit.

Pre-registration is required for all live webinars. Can't watch it live? Register and receive an e-mail when the archive is ready to watch.



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