In his most recent column for Governing.com, Bob O'Neill discusses how today's government leaders are building on work that began decades ago as they deploy modern, data-driven tools for public-sector efficiency.

This template is used by the City of Fort Lauderdale to document the methodology and other important information for each of the City's performance indicators.

Reduced operating costs and improved customer service sound like corporate goals touted by private sector CEOs; however, it is increasingly expected that governments(...)

Identifying critical tasks is key to deciding what to measure.