Performance measurement is a necessary step toward improvement, but it can also be daunting. ICMA provides tips for overcoming the "fear factor."
Thoughtful comparisons with other jurisdictions provide a key to effective performance management.
Local governments can learn a lot by mining 311/CRM data.
Seattle's unconventional approach to measuring the effectiveness of its street sweeping program.
Today, parking programs are data rich, comprised of inter-related data points