Learn how Kansas City, Missouri, saved approximately $1 million through its data-driven performance measurement program...

Measures of police performance need to go beyond traditional crime statistics to encompass such factors as civic health, social cohesion, and resident satisfaction. ICMA’s Randall Reid explains.

Defining indicators to measure civic health.

Performance measurement is a necessary step toward improvement, but it can also be daunting. ICMA provides tips for overcoming the "fear factor."

Thoughtful comparisons with other jurisdictions provide a key to effective performance management.

Local governments can learn a lot by mining 311/CRM data.

Seattle's unconventional approach to measuring the effectiveness of its street sweeping program.