This article presents a number of general recommendations for dealing with public and the media during crisis situations applicable to trade associations...

This article presents the reasons a local government might conduct a citizen survey and summarizes key strategies to ensure the success and accuracy of surveys.

This article describes citizen governance projects in Ypsilanti, Michigan and lessons learned from efforts to involve in citizens in local government decision-making.

This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...

This article discusses the importance of public involvement and community buy-in during the planning phase of a government project...

This article summarizes the various in-service training program strategies employed by San Marcos, Texas City Manager Larry D. Gilley, recipient of ICMA's...