This article describes citizen governance projects in Ypsilanti, Michigan and lessons learned from efforts to involve in citizens in local government decision-making.

This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...

This article discusses the importance of public involvement and community buy-in during the planning phase of a government project...

This article summarizes the various in-service training program strategies employed by San Marcos, Texas City Manager Larry D. Gilley, recipient of ICMA's...

This article addresses the issue of building relationships among citizens to foster community problem solving.