ICMA's Program Excellence Award for Citizen Involvement recognizes successful strategies designed to inform citizens about the local government services available to them and to include citizens in the process of community decision making. The award concentrates on such areas as community consensus building and adult (non-student) citizenship education. In 2002, ICMA presented one of two of the awards in the greater-than-50,000 population category to Norfolk, Virginia, and City Manager Regina V. K. Williams for the Neighborhood Leadership Institute. This article describes how this program is designed to engage residents in city government provide them the tools they need to change their neighborhoods, and help build leadership within the community. Learn more about ICMA's Annual Awards program.