This article summarizes the various in-service training program strategies employed by San Marcos, Texas City Manager Larry D. Gilley, recipient of ICMA's...

This article addresses the issue of building relationships among citizens to foster community problem solving.

This article examines the possibility of using the model of the World Health Organization’s Healthy Cities program to encourage citizen and non-profit...

This article discusses ways to further constructive citizen interaction in the face of the strong emotions generated by "hot-button" issues.

This article examines Kirkland, Washington's appointment of ombudsmen to investigate and help resolve citizen complaints.