ICMA's Program Excellence Award for Citizen Involvement recognizes successful strategies designed to inform citizens about the local government services available.

This article summarizes strategies for local government managers to identify and defuse potential racial conflicts within their communities...

This article discusses the importance of communication with citizens and outlines several alternatives to traditional channels.

This article presents a number of general recommendations for dealing with public and the media during crisis situations applicable to trade associations...

This article describes citizen governance projects in Ypsilanti, Michigan and lessons learned from efforts to involve in citizens in local government decision-making.