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  1. Home

311 & CRM Systems

ICMA’s first National Study of 311 and Customer Service Technology made the association a national thought leader on centralized customer service centers.  ICMA’s research focuses on how 311/CRM systems contribute to improved customer service, facilitate greater citizen engagement, support performance measurement, contribute to better local government budgeting, and aid in emergency response and recovery.  Since 2009, ICMA has provided 311/CRM consulting services to local governments seeking to implement a 311/CRM system in their communities.

Submit a Document
Displaying 37 - 45 of 168 results
Conference Document
Evanston en Español (Part 2)

Session: Evanston en Español Wally Bobkiewicz & Erika Storlie Evanston, Illinois ICMA’s 99th Annual conference in Boston, MA Document 2 of 2

Blog Post
Hackstock for #LocalGov Winners Announced
admin
Sep 22, 2013
Blog Post
Do-It-Yourself vs. Hiring a Consultant
netforum_cfleming@icma.org
Sep 12, 2013
Blog Post
311/CRM Experts On Hand in Boston
netforum_cfleming@icma.org
Sep 12, 2013
Blog Post
Launched New CRM This Week...
admin
Sep 04, 2013
Article
Interpreting Data Analytics and Communicating It to the Public
February 27, 2017
Article
National Neighborhood Indicators Partnership
February 27, 2017
Blog Post
5 Reasons to stop by Hackstock for #LocalGov
admin
Aug 21, 2013

Have you been wondering why we're hosting a Hackathon with Esri and MindMixer? Well here's why you should stop by the Hackstock for #LocalGov on Sunday  from 7am - 2pm (located on Level One of Hynes Convention Center).

Blog Post
Recognizing A Government Customer Service Pro
netforum_cfleming@icma.org
Aug 02, 2013

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