Phoenix is the first municipality in the nation to launch a free application that allows residents with Droid phones to point, click and send photos of graffiti, over-height weeds, abandoned shopping carts and other blight violations to the city's Neighborhood Services Department.

A new report from ICMA, available on its Knowledge Network, looks at the possibilities of free or open source software.

The City of Asheboro’s Mobile 311 program is a GIS-based tool used to get field data into the office.

A new report, “211/311: Is There a Case for Consolidation or Collaboration?,” out from ICMA [the International City/County Management Association](...)

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