Use the following examples and tips to help your 311 call center staff be prepared to navigate COVID-19.

Managers from across the globe share their perspectives on dealing with coronavirus.

Local government leaders around the world are beginning to plan for re-opening our communities and our colleague Richard Florida has some ideas.

Bonnie St. John, 2019 ICMA Annual Conference speaker, discussed the concept of micro-resilience.

Four simple yet powerful steps toward providing a community or organization with a crisis-ready culture that will lead them to invincibility.

Using Geographical Information Systems (GIS) to communicate and understand the spread of COVID-19.

Driving responsive change in your community. [PM Magazine, February 2020]

This year's 2020 ICMA Regional Conferences will focus on helping local government leaders and their communities tackle gnarly issues.

It's crucial that local government leaders find ways to grow their international awareness to strengthen their own communities back home. [PM Magazine, January 2020]