This protocol manual is designed to assist the City Council, staff, and others by memorializing existing policies, procedures and the general ways of doing things.

The City of Tyler implemented its call to SERVE program that engourages employees to Streamline, Empower, Respond, Venture, and Evaluate

The City of Tyler recognizes that it is crucial to keep – and retain – employees whose skills and capabilities grow, thereby allowing the City...

The need for Government to reign in its escalating costs is prevalent in the daily reporting of every newspaper, television and radio broadcast.

Many managers and elected officials will need to rethink their strategies related to service delivery priorities and intergovernmental relationships during these cost-cutting times.