This article discusses some basic customer service techniques that have been tested in the public sector.

This session focused on how the town of Okotoks, Alberta, Canada, uses technology to provide residents with a "virtual town hall," allowing them to log on(...)

Both public and private organizations have specific life cycles, and an organization's prime is the peak of its life cycle.

This article discusses ways for local governments to deal with false reporting by the mass media. Provides one effective method and one less effective method of dealing...

A manager can't do it all, nor should he or she try.

Is home rule still alive? States continue to pass legislation that limits the discretion and authority of local government.