311, Customer relationship

The competitive service delivery assessment tool, as developed by the AFSCME Council 75, is a resource for managers to use when evaluating service delivery options.

This article presents some of the legal aspects of intergovernmental agreements

A team of Durham, North Carolina, city employees drafted a “blueprint” to build the city’s leadership pipeline.

This article examines how both elected officials and municipal employees can work to improve their working relationship with the press.