Throughout most of its history, the village of Lake Isabella, Michigan (1,100), had to depend on the county and the two townships in which the village was located for services.

The city of San Diego, California (1,223,400), uses global positioning system (GPS) and other technology to reroute its garbage and recycling trucks.

In Medford, Oregon, they use a “Neighborhood Walk” as an organized, innovative way of obtaining feedback on city services— and more. It is a positive alternative...

Provides a checklist for department heads to assess equity at the departmental level.

This article discusses the expanding role of performance management in ensuring effective and effecient delivery of high-quality local government services.

This article discusses how city managers can better manage the media, especially during volatile times.