In honor of his outstanding performance and 19 years of public service, Johnson City, TN City Manager Pete Peterson was named Manager of the Year by the Tennessee City Management Association (TCMA). The award is presented by TCMA each year to acknowledge Tennessee managers, administrators, or assistants who have made exceptional contributions to their profession.

Organizational structure and governance discussion highlights

San Antonio takes a long-term strategic approach to workforce management.

A checklist of elements communities should have in place prior to implementation of a 311-CRM system.

This report profiles the city of Savannah, Georgia, and the city's use of its 311 system as one of its citizen engagement strategies.

Large public sector organizations—government agencies, multilateral institutions, and non-profits—today face unprecedented management challenges, including entrenched organizational structures, complex stakeholder environments, and shifting regulatory regimes.

One of the interesting phenomena in the world of innovation is how something old can become new again. This is certainly the case with alternative work schedules. While technically not a new program, alternative work schedules, such as the four-ten hour workweek, have seen a recent resurgence. With the cost of motor fuels reaching new heights during the summer of 2008, many employees and organizations started to wonder if there were better ways to structure the workweek to lessen the economic impact of these rising energy costs. Additionally, the recent economic downturn has increased the