Here's some advice on assembling an "operations manual" for effectively working with your boss.

In honor of his outstanding performance and 19 years of public service, Johnson City, TN City Manager Pete Peterson was named Manager of the Year by the Tennessee City Management Association (TCMA). The award is presented by TCMA each year to acknowledge Tennessee managers, administrators, or assistants who have made exceptional contributions to their profession.

Organizational structure and governance discussion highlights

San Antonio takes a long-term strategic approach to workforce management.

A checklist of elements communities should have in place prior to implementation of a 311-CRM system.

This report profiles the city of Savannah, Georgia, and the city's use of its 311 system as one of its citizen engagement strategies.