We are where the rubber meets the road in local government. Citizens need to hear our stories to understand that government can be a good thing.

Difficult conversations are necessary—at least if you want people to correct mistakes, learn, and grow. Remember one rule: You're trying to help, not win.

Build a respectful, supportive manager-chief relationship to ensure public trust and confidence.

Venice, Florida, manages special events with special detail.

What is the need for institutional review boards? Programs that are federally funded are required to use IRBs when conducting human subject research.

When a natural disaster struck, my new job changed almost immediately. The experience was absolutely transformational.

One of the key aspects of public service management is understanding the priorities and motivations of your employees. I help local governments understand that "Good Management is Good Risk Management.”