Lessons from a mid-career manager on figuring out what is truly an “oops” and what is an interesting learning experience.

Certificate for the July 27, 2017 Optimizing the Organization: If You Don't Know Where You're Going, Will Alternative Service Delivery Get You There? Workshop

Evanston set about doing intentional, focused, and good work around the issues of equity and empowerment, and committed to doing so in full conversation with the community.

From Life, Well Run, five easy ways to deliver happiness in the workplace cultures of local government agencies.

Roles and responsibilities of local government professionals in a crisis.

Commonsense suggestions that could make a definitive impact on overcoming the increasingly dire consequences of incivility.

New president-elect is honored, humbled, excited, and looking forward to serving ICMA colleagues and the local government profession.

A framework for public officials and organizations to recognize and build on their strengths to meet the challenges of uncertainty.

Crisis leadership involves more than simply saying the right message(s) to the right audience(s) to uphold the reputation of an institution in the face of crisis.