New report identifies the benefits of evaluating citizen participation.

Civic Awareness Month, which occurs in September, reminds us of the importance of an educated and engaged citizenry.

Local government managers need to demonstrate the enthusiasm and, yes, feel the fear that inspires small business owners and CEOs of big corporations to get it right and to get it right now. Citizen surveys help local government managers get it right.

Why should local governments use social media? Because that’s where your citizens are.

Portland officials believe that this approach not only produced a more effective economic development plan for a lower cost, but also improved citizen engagement.

The study looks at local government websites because of their unique opportunity to connect citizens with both government and community.

To truly be successful you must enter the realm of community-owned processes, and be prepared to listen, listen, and listen some more.