The 2010 event offers the perfect opportunity for you and your local government to celebrate and educate the public about what you do!

A checklist of elements communities should have in place prior to implementation of a 311-CRM system.

This report profiles the city of Savannah, Georgia, and the city's use of its 311 system as one of its citizen engagement strategies.

Budgeting—the allocation of usually limited resources to fund vital public services and facilities—is a central activity of city and county government.

The Millbrae Now! program is a citizen engagement program where residents can meet with City Staff during community workshops