A very helpful article in the same vein as “The Real Thing”, discussing common mistakes local governments make during citizen engagement

Phoenix is the first municipality in the nation to launch a free application that allows residents with Droid phones to point, click and send photos of graffiti, over-height weeds, abandoned shopping carts and other blight violations to the city's Neighborhood Services Department.

Learn how your locality can use customer service as a unifying principle for change.

In the spring of 2004, the Town of Leesburg Parks and Recreation Department was notified of a $4.5 million donation to be used at Ida Lee Park.

The City of Casa Grande General Plan 2020 was approved by voters on November 3, 2009.

A new report, “211/311: Is There a Case for Consolidation or Collaboration?,” out from ICMA [the International City/County Management Association](...)

This report is the third case study in a series that looks at how communities are linking their 311/CRM systems to their citizen engagement efforts.