A new report, “211/311: Is There a Case for Consolidation or Collaboration?,” out from ICMA [the International City/County Management Association](...)

This report is the third case study in a series that looks at how communities are linking their 311/CRM systems to their citizen engagement efforts.

Montgomery, OH has invited the community to redefine themselves as citizens and the city as a community of citizens that co-create a vibrant, livable City.

This paper explores how six local governments use social media to prepare for and respond to emergencies. Cities and counties are experienced in emergency preparation...

Historically, public sector agencies have operated on a fairly standard model, one that relies primarily on in-house staff providing a traditional range of service

Alachua County began to conceptualize the Alternative Futures: Community Conversations program as a means to both include citizen input into the budgetary process