The Alliance’s Connected Communities white paper identifies steps local governments can take to achieve a higher level of citizen engagement.

Does your local government foster citizen engagement? An article based on ICMA's State of the Profession survey results offers food for thought.

All local communities can find themselves facing inclement weather or another emergency situation that requires a concerted response

Jim Diers of the Community Development Institute takes to the pages of Local Government Manager, the magazine of Local Government Managers Australia

A very helpful article in the same vein as “The Real Thing”, discussing common mistakes local governments make during citizen engagement

Phoenix is the first municipality in the nation to launch a free application that allows residents with Droid phones to point, click and send photos of graffiti, over-height weeds, abandoned shopping carts and other blight violations to the city's Neighborhood Services Department.

Learn how your locality can use customer service as a unifying principle for change.