This could very well be one of the most valuable books in your collection—it’s packed with more than 70 exclusive case studies featuring successful performance management practices from local governments that belong to ICMA’s Center for Performance Measurement (CPM). This information is not available from any other resource. Written by CPM staff, the case studies in What Works: How Local Governments Have Made the Leap from Measurement to Management illustrate how performance measurement promotes positive change in 15 different service areas in local government. Cases are one to three pages

Taking as a case study the City of Westminster, Colorado's, comprehensive performance measurement approach to the strategic plan

This report describes the process the City of Lynwood, CA, went through to select a CRM (Citizen Relationship Management) system...

The City of Lake Oswego Sustainability Plan is founded on ten Guiding Principles that provide the basis from which effective and sustainable decisions can be made.

The case study describes the Los Alamos 311 contact center, including development and implementation, cost, functionality and features, staff training

The EPA reports that if the energy efficiency of U.S. Buildings improved by only 10 percent, Americans would save about $20 billion and reduce greenhouse gases equal to the emissions from about 30 million vehicles. Local governments have a big role to play.