Measuring What Matters

Taking as a case study the City of Westminster, Colorado's, comprehensive performance measurement approach to the strategic plan

Apr 1, 2008

Taking as a case study the City of Westminster, Colorado's, comprehensive performance measurement approach to the strategic plan, this article examines lessons learned and some tangible benefits achieved as a result of this commitment. The author stresses the importance of balancing quantity of data with quality of service, cautioning that only focused efforts on what truly matters to the community's residents will have a significant impact on service.

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