All service areas include the following performance measurement question types:
- Inputs (expenditures, hours paid)
- Outputs (units of service provided)
- Efficiency (ratios calculated after data is submitted)
- Outcomes (citizen/customer satisfaction)
The 18 service areas evaluated under the CPM Comprehensive program include:
- Code enforcement
- Facilities management
- Fire and EMS
- Fleet management
- General government and demographics
- Highway and road maintenance
- Housing
- Human resources
- Information technology
- Library services
- Parks and recreation
- Permits, land use and plan review
- Police services
- Procurement
- Risk management
- Solid waste
- Sustainability
- Youth services
The 14 service areas evaluated under the CPM 101 program include:
- Code enforcement
- Facilities management
- Fire and EMS
- Fleet management
- Highway and road maintenance
- Human resources
- Information technology
- Library services
- Parks and recreation
- Permitting
- Police services
- Procurement
- Risk management
- Solid waste
