Job Details

Strategic Planning & Evaluation Manager
County of Mecklenburg, NC
Job Description

Responsible for supporting the County’s Strategic Planning & Evaluation Director in developing, overseeing and executing enterprise strategic planning, execution of strategic plans, performance management and program/service evaluation processes.

• Executes the county-wide strategic planning process for the corporate-level and department-level.
• Develops program and service evaluation methodologies.
• Supports funding recommendations based on the review of performance data and program/service evaluation findings.
• Oversees research and statistical analysis studies.
• Provides consultation and guidance to as well as responds to requests from the Board of County Commissioners, County Manager, Assistant County Managers, and department directors/senior leadership throughout the organization.
• Trains and facilitates group discussions on strategic planning, performance management and program/service evaluation projects.
• Clearly translates and executes instruction and direction for a team of enterprise management analysts.
• Supervises a diverse, high performing team of enterprise management analysts in a fast-paced environment.
• Must be able to review, edit and evaluate team of enterprise management analysts work.
• Directs, manages, develops and mentors staff in: tracking corporate and department performance; conducting statistical and trend analyses; benchmarking performance; analyzing results and synthesizing findings.
• Conducts special projects to include, but not limited to, demographic and economic special projects, community and employee surveys, and other research studies as identified.
• Makes policy recommendations for continuous improvement.
• Must be able to multi-task and handle large complex projects concurrently.

Experience: Five years of progressively responsible management and supervisory experience directly related to the area assigned.
Education: Bachelor’s degree in Public Administration, Finance, or related field (such as: Public Policy, Organization & Management, Organizational Development, Psychology). Master’s Degree is preferred (with emphasis in research & evaluation)
Equivalent Experience for Education Accepted? Yes
Licenses and Certifications: Valid NC or SC driver’s license and the ability to obtain and maintain a County Operator Permit.

Knowledge of:
• Economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Statistics and database management.
• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Governmental organizations, activities and change management concepts.
• Expertise in area of assignment.
• Technology used to visually display performance information.

Skilled in:
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Resolving issues timely.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Talking to others to convey information effectively.
• Adjusting actions in relation to others' actions.
• Must have excellent writing and editing skills.
• Attention to detail is a must.

• Formal Presentation - Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
• Build Partnerships – Identify opportunities and acting to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Information Monitoring - set up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
• Communication - clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Job Details
Job Function:
Division Manager
Position Type:
Full Time
County of Mecklenburg
600 East 4th Street
Charlotte, NC 28202
United States
Form of Government: County Council-Administrator/Manager