The unthinkable is happening! Headlines like “AMR to discontinue service in Youngstown” and “Texas city to end long standing EMS contract citing financial hardship” and “Boswell Fire Department ending emergency ambulance service Sept. 30” are becoming more and more common. Long established, stable EMS systems are failing, and EMS systems are closing. Skyrocketing expenses, staffing shortages, decreasing revenues, is threatening the most stable EMS systems. Recent studies and science on patient outcomes based on response times and paramedic level care are challenging long-held beliefs on EMS system design and deployment. Several communities are beginning to totally redesign and transform EMS delivery to meet the new staffing and economic challenges, with great success. City and County leaders should be carefully evaluating the economic and clinical performance of their EMS system to determine the future sustainability of this essential service.

This webinar will provide crucial information on the ways city and county leaders can assess the quality, value and sustainability of your EMS delivery system to assure your system continues to meet the current and future challenges, and keep your community out of your local media!

ICMA Practice Areas: [6] Strategic Leadership; [10] Service Delivery; [13] Human Resources Management and Workforce Engagement