Reinventing Enterprise Public Service Delivery: Atlanta 311

As a Mayoral initiative, Atlanta 311 (ATL311) was undertaken by the Innovation Delivery Team (IDT) to improve citywide customer service. The City of Atlanta has implemented the ATL311 CRM System an omni-channel solution.

Included as part of the solution is a smart portal at, a 24/7 channel providing self-service utilizing HTML5 technology, reducing the need for constant updates/releases for maintaining various mobile and laptop operating systems (OSs


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