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To better understand and help Americans build resilience in the face of today’s challenges, Cigna fielded a multi-arm national survey of 16,500 school-aged children, their parents, young adults, and working adults. Full-time government workers are significantly less likely than nongovernment workers nationally to:
- Rate their relationships with their spouse, parents, extended family, and friends as good or better.
- Say that their family and friendships are diverse.
Impacts on Government Workers
Less than two thirds of government workers have high resilience. They are significantly less likely than other full-time U.S. workers to rate their physical health and social life as very good or excellent.
Today, Government Workers Are Naturally Feeling the Impact of Major Stressors:
- 78% feel stressed due to COVID-19, and 69% are stressed by the current economic uncertainty.
- 58% say that having to homeschool their child/children due to COVID-19 causes them stress and anxiety in addition to the U.S. economy reopening (66%).
- 56% say the deaths of Black Americans are a top source of stress for government workers.
There Is a Business Cost to Low Employee Resilience. Less Resilient Workers Have:
- Lower job satisfaction and higher likelihood for turnover.
- Lower performance and professional ambition.
- Weaker relationships and lack of community at work.
- Lower feelings of self-worth and self-esteem.
- Less ability to cope with the impact of COVID-19.
Employers Can Help Employees Strengthen Their Resilience
- Give employees personal responsibility: Government workers who are given the chance to be held accountable and rise to the occasion are more likely to be resilient.
- Facilitate transparent two-way communication: Workers who have frequent and proactive conversations at work with managers and leadership, including about difficult topics, have higher resilience.
- Promote availability of access to resources and tools: Full-time workers who have access to resources such as Employee Resource Groups and paid parental leave, as well as resources that help manage COVID-19 stressors, are more likely to be resilient.
- Balance the use of technology: Those workers who use various communications tools (i.e,, chat, video calls) the right amount, or even too often, are more resilient than those who don’t use them frequently enough.