Tracking Service Data

Service areas in which applicants for 2015 Certificates in Management collected performance data in FY 2014.

Nov 12, 2015 | ARTICLE

ICMA asked applicants for Certificates in Management to tell us the service areas in which they collected performance data in FY 2014. Among the certificate recipients, the most frequently reported areas were code enforcement and general government, followed by parks and recreation; highway and road maintenance; and permits, land use, and plan review.

A number of jurisdictions reported that they also collect data on such other services as economic development; public health; water and wastewater; and airports and other transportation services.

The selection of metrics to collect depends on a number of factors, of course, including whether the jurisdiction directly provides a service and how high a priority the service has been assigned in the context of overall goal setting and strategic planning.

To avoid skewing the data, this analysis excludes the Poudre Fire Authority, which provides a more limited scope of services to Fort Collins, Colorado, and the Poudre Valley Fire Protection District.”

Are you measuring your performance in these areas? If not, how are you evaluating success, and how are you communicating your accomplishments to local residents?

 

Service Area and Percentage of Respondents Measuring Performance in These Areas:

 

100% - Code Enforcement

 

100% - General Government

 

95.7% - Parks and Recreation

 

93.6% - Highway and Road Maintenance

 

93.6% - Permits, Land Use, Plan Review

 

91.5% - Fire/EMS

 

91.5% - Fleet Management

 

91.5% - Human Resources

 

91.5% - Information Technology

 

91.5% - Police/Sheriff/Jails

 

87.2% - Facilities Management

 

87.2% - Risk Management

 

87.2% - Solid Waste

 

80.9% - Purchasing/ Procurement

 

70.2% - Sustainability

 

68.1% - Utilities

 

63.8% - Housing

 

55.3% - Library Services

 

36.2% - Youth Services

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