ICMA asked applicants for Certificates in Management to tell us the service areas in which they collected performance data in FY 2014. Among the certificate recipients, the most frequently reported areas were code enforcement and general government, followed by parks and recreation; highway and road maintenance; and permits, land use, and plan review.

A number of jurisdictions reported that they also collect data on such other services as economic development; public health; water and wastewater; and airports and other transportation services.

The selection of metrics to collect depends on a number of factors, of course, including whether the jurisdiction directly provides a service and how high a priority the service has been assigned in the context of overall goal setting and strategic planning.

To avoid skewing the data, this analysis excludes the Poudre Fire Authority, which provides a more limited scope of services to Fort Collins, Colorado, and the Poudre Valley Fire Protection District.”

Are you measuring your performance in these areas? If not, how are you evaluating success, and how are you communicating your accomplishments to local residents?

Service Area and Percentage of Respondents Measuring Performance in These Areas:

100% - Code Enforcement

100% - General Government