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Other Document
Open.PalmBay

The City of Palm Bay, FL created Open.Palmbay as a way to increase the transparency of city finances.

Project / Research Report
Changing the Public (and Internal) Perspective of Local Government Through a Quality Work Culture

Amidst these types of organizational challenges, in 2001, the City of Montgomery began its journey toward higher performance following the principles

Case Study
A systematic model changing public agencies in the face of shrinking budgets and increasing demands:

The insightful strategic goal of maximizing the utilization of every tax dollar collected has led the South Florida Water Management District

Project / Research Report
Sunnyvale Works!

It began as an ambitious plan launched during one of the worst economic recessions we have seen.

Case Study
Measuring Performance from Top to Bottom: Williamsburg’s Performance Management Journey

Measuring performance in government is inherently difficult but inescapably necessary. Williamsburg started its performance measurement journey in earnest in 1994...

Lean Sigma: Doing More with Less
Design Lessons for Smart Governance Infrastructures
Case Study
Rancho Cordova Annual Coporate Report

Local governments in America have an average approval rating of 19%.

Case Study
Rock Hill’s Impact on Transparency and Accountability Through Strategic Planning and Performance Management

The City of Rock Hill has taken a bold position to be accountable for results regarding its key performance