Displaying 478 - 486 of 636 results
Organizational Policy
City Manager's Office Goals and Outcome Measures

This document outlines the goals and measures for the City of Aspen's City Manager's Office.

Blog Post
Service Level Agreements (SLAs)
netforum_cfleming@icma.org
Performance Evaluation and Developmental Instrument Guidebook
Blog Post
Happy Farmer's Day!
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Case Study
Fort MojavePrison Program

Without a prison of its own, Bullhead City was forced to transport prisoners 40 miles to Kingman, AZ.

Kansas City 311 Action Center - Citywide Performance Indicators
Blog Post
The Future of 311/CRM?
netforum_cfleming@icma.org
Article
How Can You Measure Park and Recreation and Customer Service Performance?
March 1, 2017

Knowledge Network users discuss the performance measures local governments use to demonstrate quality and efficiency in customer service and parks and recreation departments.

Conference Document
Developing a High-Performing Workforce through Technology

See how agencies across America have used the latest tools and techniques to improve their workforces.