Forty-eight local governments received the 2015 Certificates in Performance Management from the ICMA Center for Performance Analytics.

Clayton, Missouri (16,000 population) demonstrates how a smaller city can excel in performance management.

Service areas in which applicants for 2015 Certificates in Management collected performance data in FY 2014.

Reflections on the value of testing new approaches.

See how scorecards, dashboards, and other visuals can help residents understand local government performance data.

With an Asian community that makes up more than 30 percent of its population, Sugar Land has become one of the most diverse cities in Texas, prompting concerns by the city council about how the city could most effectively serve these new constituents.

Retired City Manager Arthur Pizzano, Fairfield, OH, placed consistent emphasis on meeting the needs of residents and supporting local businesses, while building a strong sense of community. His customer-centric approach yielded measurable results.

Calls to 9-1-1 by Upper Arlington, OH, residents were not always emergencies, and many came from the elderly, who made up a third of the city's population. These calls placed a burden on the city's fire and EMS services and personnel. Elderly residents in Upper Arlington now have a valuable resource to get the help they need in non-emergency situations freeing the city's emergency medical services to handle emergencies.

When Leamon Brice arrived in Davidson in 1990, the town of 4,500 was directly in the path of a wave of growth advancing north from Charlotte.