Does your team really make service a priority? Here is advice on what you can do to start developing a strong service team—and happier residents.

For local governments in Italy, the past few years have created opportunities for innovation in service delivery.

Here are 10 basics to effectively lead useful change.

Ruth Walkup, Ph.D., Commonwealth Centers for High Performing Organizations, suggests some ideas for those who aren't ready to dive into a networked talent organizational model.

Not Jim himself, but the latest video interview from ICMA's Leading Ideas Series.

For this special anniversary issue of PM, Members discuss cultural change and its implications for how local governments will conduct business in the future.

One of the most unsettling occurrences for a city or county manager is a change in the majority of elected officials.