A helpful guide for all levels of supervisory personnel as an education tool when a workplace issue is at hand [PM Magazine, January 2020]

Read how local governments are coping with growing public health demands like the opioid crisis amid workforce shortages.

Local governments need a mission and values statement that guides employee behavior, from the front lines of the organization to the manager’s office.

If there is no behavior change or better way of doing things, learning is not real or authentic.

Patience is the capacity to tolerate delay without getting frustrated or upset.

A precise definition of engagement will vary from organization to organization, but three factors are critical to creating and maintaining a workplace where people want to be.

Social capital with employees requires a clear and compelling mission, effective teamwork, and trust between employees and management.