Displaying 1117 - 1125 of 1960 results
PM Magazine
The “Ottawa Way” Thrives
February 27, 2017

Using the Disney customer service philosophy, now 33 different areas of Ottawa County, Michigan, are all using the same customer service approach.

Article
Visit ICMA.org to Learn More
February 27, 2017
Blog Post
FEMA’s Approach to Disaster Recovery: Planning and Coordinated Support
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Article
Public Services and the Wonders of the Third Week in August
March 1, 2017

There are times when transportation and other infrastructure work just as they should. Smart cities look for ways to make that happen all the time.

Article
City Manager's Pay: Lots of Factors Need to Be Considered
March 1, 2017

The San Jose Mercury News published a response by ICMA Executive Director Bob O'Neill to an article that questioned the value of a professional local government manager.

Article
Build a Better Engagement Process with an Effective Plan
February 27, 2017
Blog Post
How is innovation thriving in your community?
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Article
Stressed african american young man in suit entrepreneur standing by railing with head down, experiencing difficulties at work, back view shot, panorama with copy space, financial crisis and business
Career Compass No. 44: Rookie Mistakes of a First-Time Department Head
February 27, 2017

In this issue of Career Compass, Dr. Benest helps us appreciate the rookie mindset.

Article
10 Questions to Build a Better Engagement Process
February 27, 2017