Local government managers need to demonstrate the enthusiasm and, yes, feel the fear that inspires small business owners and CEOs of big corporations to get it right and to get it right now. Citizen surveys help local government managers get it right.

A collection of core concepts, core strategies, and core practices, anchored by a Public Work philosophy as advanced by the Center for Democracy and Citizenship, Augsburg College.

Why should local governments use social media? Because that’s where your citizens are.