2016 Outstanding Achievement in Innovation award winner...

Leaders at all levels can instill trust in our democratic systems.

Spokespeople play a key role in shaping how citizens and the media perceive the local government's crisis management activities.

Insight into the biggest gaps in local government crisis communication strategies.

Oklahoma City, Oklahoma<br />By 2010, so many people had moved out of the core of Oklahoma City that neighborhoods were suffering from apathy, vacancy, and blight. The city assisted people with home repairs and made some small improvements, but these efforts were too scattered to have an impact. Recognizing the problem, the city council and the…

In the next few days, there will be a strong need for increased communication with citizens during Hurricane Matthew.