Displaying 1 - 9 of 168 results
PM Magazine
Image of Cedar Rapids, Iowa
Empowering Staff to Assist Residents with Improved Customer Service
May 31, 2022

Cedar Rapids, Iowa, shares the story of their success in implementing a new tool that benefits both staff and residents.

PM Magazine
Photo of roadside digging to allow for broadband installation
Expanding Rural Broadband Coverage Through FirstNet
November 1, 2021

A unique public-private partnership provides broadband for public safety services and for rural areas that have been traditionally underserved or unserved.

Blog Post
Local Government Disaster Response and Recovery: 311-CRM Systems Innovate in a Time of Crisis
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Use the following examples and tips to help your 311 call center staff be prepared to navigate COVID-19.

Article
View of crowded street
New Local Government Research Findings in Community Engagement and 311-Customer Relationship Management
July 24, 2019

The July 2019 issue of LGR: Local Government Review is filled with key research findings and expert insights on local government issues and trends.

Other Document
LGR: Local Government Review, July 2019

Form of government survey; Community engagement in police services; CAO Salary Survey

Blog Post
Trends in 311/CRM Systems
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311/CRM systems continue to evolve.

Project / Research Report
Call 311: Connecting Citizens to Local Government Final Report

Report on the ICMA National Study of 311 and Customer Service Technology

Article
Enhancing Local Government Customer Service in the Digital Age
March 1, 2017

New report highlights innovative local government uses of 311/CRM systems.

Blog Post
Featured Blog: 311/CRM Systems
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