Cedar Rapids, Iowa, shares the story of their success in implementing a new tool that benefits both staff and residents.
A unique public-private partnership provides broadband for public safety services and for rural areas that have been traditionally underserved or unserved.
Use the following examples and tips to help your 311 call center staff be prepared to navigate COVID-19.
The July 2019 issue of LGR: Local Government Review is filled with key research findings and expert insights on local government issues and trends.
Form of government survey; Community engagement in police services; CAO Salary Survey
311/CRM systems continue to evolve.
Report on the ICMA National Study of 311 and Customer Service Technology
New report highlights innovative local government uses of 311/CRM systems.