For Special Immigrant Visa requests, please email email@example.com.
Use the following examples and tips to help your 311 call center staff be prepared to navigate COVID-19.
The July 2019 issue of LGR: Local Government Review is filled with key research findings and expert insights on local government issues and trends.
Form of government survey; Community engagement in police services; CAO Salary Survey
311/CRM systems continue to evolve.
Report on the ICMA National Study of 311 and Customer Service Technology
ICMA provides consulting and technical assistance to help local governments plan, implement, and take full advantage of 311/CRM systems.
New report highlights innovative local government uses of 311/CRM systems.
A primer on how local governments can build customer service into their daily operations and build an infrastructure to support excellence in service delivery.