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Other Document
Business Process Improvement Program and an example of a Problem-Activity-Result (PAR) Analysis
Other Document
Analysis of performance data from a trial program in reducing delinquent business licenses.
Other Document
Example of the use of data mapping to identify areas of potential performance improvement
Other Document
Check out the 2019 Local Government Excellence Awards Recipients!
Blog Post
![](/sites/default/files/styles/lead_image/public/AdobeStock_169890090_0.jpg?itok=xNOpTdkd)
rdesantis@icma.org
Once a crisis occurs, local leaders immediately start thinking about recovery. How to you manage this process after a disaster?
Survey Report
![](/sites/default/files/styles/medium/public/Cover%20Image%201000x666_0.png?itok=kt71gmGV)
Summary of Research Results
Blog Post
![](/sites/default/files/styles/lead_image/public/facts-stats-cons_0.jpg?itok=oUQo7i6a)
rdesantis@icma.org
This month's "facts and stats" focuses on a recent summary report of the 2017 Alternative Service Delivery survey.
Blog Post
![](/sites/default/files/styles/lead_image/public/pride_flag.jpg?itok=4pcAka_t)
netforum_eforeman@icma.org
Local government leaders can make space at the table for LGBTQ community.