Comparisons of resident satisfaction ratings with the importance of key activities

Survey of local and state governments' methods of managing performance data

Business Process Improvement Program and an example of a Problem-Activity-Result (PAR) Analysis

Analysis of performance data from a trial program in reducing delinquent business licenses.

Example of the use of data mapping to identify areas of potential performance improvement

Check out the 2019 Local Government Excellence Awards Recipients!

Once a crisis occurs, local leaders immediately start thinking about recovery. How to you manage this process after a disaster?

Summary of Research Results

This month's "facts and stats" focuses on a recent summary report of the 2017 Alternative Service Delivery survey.