ICMA provides techniques and strategies to maximize the likelihood of establishing and maintaining an effective working relationship with your governing board.

One of the most important assets local governments have is their people. ICMA has materials that address such human resources issues as employee relations, benefits management, and organizational culture.

These ICMA resources may be helpful to local government leaders as they address the current crisis of public trust, civil unrest, and social justice.

Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its targets or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.