Does the public trust your team? Do your team members trust each other? If the answer is “yes,” the policy processes we lead move faster, more efficiently, and cost less. If the answer is “no,” even the simplest of decisions take too long, cause dissension, and cost too much. We move at the speed of trust! With every interaction, you’re either putting trust credits in or pulling them out. How much trust is in your bank? People talk about how easy it is to lose trust. You might be surprised to learn how easy it is to build it! Learn the most important element of life and government: the art of building trust.

• Understand what’s at stake with trust.
• Learn the key elements of trust transaction.
• Build awareness and intentional trust in yourself.
• Giving and inspiring trust as a leader.
• Recognize how trust builds/erodes on your team/organization.
• Gain the Holy Grail of Government–earning the trust of the community we serve.
• Make trust an ongoing investment strategy.

Presenter: 

Rob Dayton, principal consultant, Strategic Culture Corp.

For more than 30 years, Rob Dayton has helped public organizations and individuals be more effective and achieve goals by getting focused on objectives and being honest about challenges. Trained in urban planning at USC, Rob began his career as a transportation and environmental consultant in Los Angeles. Then, he moved to the City of Santa Barbara where he served as a senior City Public Works official as well as an informal role as "Culture Coach." Now Rob applies his 30+ years of government experience to help other city organizations align and motivate their people (the greatest asset!) to create work cultures that multiply success.

Additional Workshop Information:

This workshop is a live virtual event and will not be recorded, providing participants a safe space to discuss real-life leadership challenges. All online workshops are presented via Zoom; check your computer's system requirements.

ICMA Practice Areas: [1] Personal and Professional Integrity; [6] Strategic Leadership.