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Process Improvement: Nudge Technique - Mesa, AZ

This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.

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Process Improvement: Public Records Requests - Cuyahoga County, OH

This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.

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Process Improvement: Water Meter Replacement - Gilbert, AZ

This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.

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Strategic Planning and Performance Management: Greer, SC

This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.

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Surveying: Employee Engagement - Southlake, TX

This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.

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Failure of Congress to Reach Agreement on Aid to State and Local Governments Leaves Them in an Untenable Position

State and local governments employ 13 percent of the nation’s workforce and 1.5 million of these workers were laid off or furloughed in April and May alone.

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Accountability: Quarterly Performance Reporting - Farmers Branch, TX

This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.

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Performance Data Reporting: Bernalillo County, NM

This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.

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Performance Data Interactivity: Austin, TX

This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.