In an era of polarization and civic distrust, local government leaders stand at the front lines of democracy. Building on Arthur Brooks’ ICMA Annual Conference 2025 keynote about leading with love, this session takes that inspiration a step further—offering research-based tools and practical techniques to rebuild public trust through empathy, neuroscience, and communication strategy.

Grounded in behavioral psychology and brain science, the speakers introduce methods for turning civic tension into connection. Participants will explore how fear and identity shape conflict—and how understanding these forces can help leaders calm emotion, promote understanding, and create the conditions for collaboration.

Through relatable stories, brain-based frameworks, and interactive exercises, attendees will learn how to de-escalate heated conversations, reduce polarization, and foster empathy across divides. The session equips leaders with proven approaches for transforming contentious meetings and engagement processes into opportunities for trust-building and democratic renewal.

Participants will leave with a neuroscience-based toolkit for rebuilding trust in divided communities—practical communication strategies, empathy-driven leadership skills, and techniques that demonstrate how compassion and science together can renew democracy and strengthen confidence in local government.

Members will gain actionable insights to apply immediately in council chambers, public forums, and staff meetings—proving that protecting democracy begins not in Washington, but in every local conversation. Strengthen your skills in ICMA Practice Areas: Community Engagement; Personal Resiliency and Development; Communication and Information Sharing.

Learning Objectives:

• Understand the neuroscience of trust and polarization and identify how fear and identity influence communication, decision-making, and community interactions in local government.
• Demonstrate empathy-based communication and de-escalation techniques that calm emotional tension, restore civility, and build trust in public meetings and engagement settings.
• Apply a step-by-step framework for depolarization using reframing, curiosity, and shared-value discussions to reconnect divided communities and strengthen democratic participation.
   

Presenters:

• Sheila Shockey, futurist and founder/CEO of Shockey Consulting
• Bill Ebel, retired City Manager, Overland Park, Kansas