The City of Portland, Oregon is seeking proposals from product neutral individuals, firms, teams or consultants,with demonstrated technical experience and Project Management implementing 311 customer service centers, to perform a comprehensive assessment/evaluation of the City's organizational, infrastructure, and business processes as it relates to customer service functions and what would be required to perform a phased implementation of a world class consolidated 311 call center. Proposer will facilitate the City’s goal to implement a 311 Customer Service Center that transitions the City to a new generation of technology that centralizes citizen requests and responses through a comprehensive public sector and citizen focused customer service center. The City anticipates that the successful consultant will provide services in three phases. Phase 2 and the retention of the Project Manager, is predicated upon the successful completion of Phase 1, and Phase 3 and the retention of the Project Manager, on the successful completion of Phase 2.