Due to significant challenges, the City of Phoenix, AZ needed to develop and implement an innovative process that resulted in more efficient delivery of services, while at the same time maximizing the use of limited taxpayer dollars.  To help achieve these goals, in early January of 2010, the City Manager created the Innovation and Efficiency Task Force. The Task Force was charged with the responsibility of identifying specific recommendations for efficiency improvements, examining alternative service delivery methods, identifying organizational structure efficiencies, addressing cost recovery and revenue enhancement opportunities, and ensuring the City’s continuing focus on customer service.