How to Benchmark With Easily Available Resources: Ensure That You're Comparing Apples to Apples

This article describes how Fresno, California, used benchmarking techniques to begin to improve city government and public services.

Sep 1, 2004

This article describes how Fresno, California, used benchmarking techniques to begin to improve city government and public services. Highlights how comparison cities were chosen and the key data sources used. Provides findings of the study and what has been accomplished to date.

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